Apples Customer Service is Bullshit
It's mostly non-existant. There's no email address, no support form, only a paid phone number. In Germany, there isn't even more than 1 Apple Store to take it to, and all the licensed retailers in my area are incompetent. But you can't tell them or complain, because there's no email.
This mostly pisses me off because my defect is obviously a serious manufacturing error. The cable that connects the mainboard to the speakers folds over itself between the battery and the aluminium case of the MacBook Air. Over time, the conductor part had rubbed against the fold and broken. When my audio suddenly stopped working, I googled the problem and found that this happens to thousands of 1st Gen MacBook Airs. There are many threads on Apples support forum itself complaining about this. Luckily, someone knew how to fix it. At iFixIt.com there's a great tutorial (search for MacBook Air Audio) and you can even buy a new audio cable from them. Perfect. Thanks, iFixIt.com! I repaired the stupid cable in 15 minutes and it works like a charm now.
Thanks Apple, for making a premium computer with parts that break on everyone after 18 months. And thanks for not admitting the error, or even having real support. Sending people to your lame retailers or Apple Geniuses 300 miles away is not a solution. I love Apple products and especially the software, but this kind of customer service is just fucking retarded. This is the kind of thing that makes people say "But they're not very reliable, are they?". And maybe those people are right.
